Find your new home
Maintaining the security of your data is a priority of Jelson Limited, and we are committed to respect your privacy rights. We undertake to handle your data fairly and legally at all times and we are also dedicated to being transparent about what data we collect from you and we may use such data.
This privacy notice aims to explain the types of personal data Jelson Limited may collect about you when you interact with us whether you visit our developments, offices, use your mobile device or go on line. It also aims to explain how we will process, share and keep your data.
We hope this will answer any questions you have, but if you still have any questions, please get in touch with us.
As we may need to update this notice from time to time, we will update you if there are any significant changes, however please feel free to check this notice as you wish from time to time.
Who is Jelson Limited
Jelson Limited is a registered company in England and Wales (referred to as Jelson Limited “we” or “us” or “our”) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and law. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal data.
Jelson Limited is also registered on the Information Commissioner's Register of Data Controllers.
Why do we collect your personal data
We may collect and process your personal data for a number of reasons. These reasons include:
This includes, but is not limited to, information you (or a joint purchaser and/or owner) provides:
Our legitimate interests
The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Jelson Limited, including:
The purposes and reasons for processing your personal data
We take your privacy very seriously and will never disclose or share your personal data without your knowledge, unless we are required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Unless we notify you, we will not process your personal data outside of the European Economic Area (EEA), as it is currently defined.
Detailed below are examples of when we would collect, process and in some cases share, your personal data:
Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time.
The use of protective and pre-emptive safety features
We use CCTV on various sites, primarily construction sites and offices, for the safety of and prevention of any crimes committed against our staff, our customers, our equipment and our properties, not for other monitoring purposes.
We provide staff with the option to wear enhanced safety items whilst on our sites which monitor them to increase their safety and to prevent crime, not for other monitoring purposes.
In the event of any criminal investigations, we may be required by law, to share the data captured with the relevant authorities.
How long will we keep your data
We only ever retain personal information for as long as is necessary and we have retention policies in place to meet these obligations. We are required under some laws or regulations to retain your personal data for a set period of time for example, the maximum legally obliged retention period for certain health and safety related matters is 40 years. Where there is no legal obligation, for example around direct marketing information, we will hold your data for 2 years, unless you opt out within this time.
Some specific areas include, but are not limited to:
How we will share your data
We do not share or disclosure any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.
We use trusted third-parties to provide the below services and business functions, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
We may disclose your information to third parties if:
We may also disclose your information to our suppliers and contractors to provide information to you on our behalf and/or in order to fulfil our contracts with you.
We will share your personal information with suppliers of services in respect of:
These third parties may include:
We will share your information with relevant government agencies to assist you to participate in any government schemes in which you have indicated you wish to take part.
Social media and marketing
We try to ensure that our communications are as effective and relevant as possible so that we make the best use of the money we spend on them.
We will also, on occasion, use the information you provide us to target our digital and social media advertising effectively. This could include securely providing contact details such as your name and email address to digital advertising networks or social media companies such as Facebook, Google and Twitter. For example, we may use your information to enable us to display adverts to you, or to prospective customers who have similar characteristics to you. Any information we share with social media companies will be shared in an encrypted format and will not be used for their own purposes
If you would prefer we didn’t use your information to provide you with marketing materials in any of the ways listed above, then you have the right to tell us to stop and can do so by getting in touch with us using the details in the “Further details” section of this notice.
You may still see adverts relating to Jelson Limited, even after you have asked us not to use your information for targeted digital advertising, because the social media site or advertising network may select you based on information they hold, such as your age and location, or websites you have visited, without using information that has been provided by us. You can control the kind of advertising which you see through the relevant social media sites directly.
What are your rights over your personal data
You have the right to access any personal information that we process about you and to request information about:
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
If you would like your personal data to be removed or the use to be amended, you have the right to request:
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.
We will inform you if your request is possible under current regulations and inform you to what extent your request has been processed. Where we are under legal obligation to retain your information, we will clarify the requirements around the extent of data as well as the duration we will continue to hold your personal data.
If you would like to make a request around the processing of your personal data, please contact us at HR@jelson.co.uk
If you wish to buy a house from us, or work with us
You are not obligated to provide your personal information to us however, as this information is required for us to provide you with our services, we will not be able to offer our products or services without it.
Further details, questions, or complaints
We hope we have provided you with plenty of information around the processing of your personal data that we undertake and the rights you have over it, however if you have any additional questions or would like more details around any of the points listed above, please contact:
Head of Customer Service
370 Loughborough Road
Lodging a Complaint
If you are not happy with this notice, believe we have processed your data in an unfair or unjust way or are non-compliant with the relevant data protection laws and you wish to raise a complaint, please contact us and we will carefully consider your complaint and respond to you. You also have the right to lodge a complaint with the supervisory authority (the Information Commissioners Office).
Information Commissioners Office
Tel: 0303 123 1113 (local rate) or 01625 545 745
Disclaimer: The copyright and other intellectual property rights in this website belong to Jelson Limited or its subsidiaries and associated companies. Users are granted a limited licence to copy its content only for purposes directly connected with browsing it (e.g. loading it into a temporary cache).
NOTHING IN THIS WEBSITE IS INTENDED TO BE A REPRESENTATION OR WARRANTY AND JELSON LIMITED EXCLUDES LIABILITY TO THE FULL EXTENT PERMITTED BY LAW FOR ANY LOSS OR DAMAGE ARISING IN ANY WAY FROM THE CONTENTS OF THIS SITE.
Jelson Limited has taken all reasonable care in the preparation of information displayed on this website to ensure that it is accurate but it is intended for guidance only and visitors to the website should always verify information contained therein before placing any reliance on it.
The developments, house types, buildings and other structures depicted are for illustrative purposes only. Prices, designs, materials and layouts vary from plot to plot and are also liable to change without notice. Nothing in this site shall constitute a representation or offer of any kind or an invitation to subscribe for the purchase of securities in Jelson Limited. Jelson Limited has no control over the sites to which it links and only includes such links for users' convenience. Jelson Limited does not endorse the companies to which it links or make any representations about the websites to which it links.
What Is A Cookie?
Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites that run content on the page you are viewing (‘third party cookies’).
What is in a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website's server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what's in your shopping basket.
What to do if you don't want cookies to be set
Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.
If you don't want to receive certain categories of cookies on this website, you can change your cookie settings via your browser; your browser help function will tell you how.
Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
1. Strictly Necessary Cookies
These cookies are strictly necessary to enable you to move about the site or to provide certain features you have requested. Without these cookies, we will not be able to provide certain features, such as login to member areas.
What does it do?
This temporary, session cookie is used to identify you as a user between page loads. It is needed if you add items to your shopping basket or login to member-only areas. This cookie is destroyed each time you close your browser.
This is a long lasting cookie that is used to detect whether your device requires the mobile or desktop version of the Jelson Homes website.
2. Performance Cookies
These cookies help to improve the performance of the website, providing a better user experience and helping you find the information you are looking for faster.
What does it do?
This cookie helps us determine the number of unique visitors to our website.
We use this Google Analytics cookie to help us to record the length of individual sessions from our users on our website. Each time you move to a new page within our website within 30 minutes of arriving the cookie updates so that we know that you are still actively using our website within a single session.
Similar to _utmb, we use this Google Analytics cookie to help us record the length of individual sessions on our website.
This cookie helps us determine the referral method for people visiting our website. This helps us to analyse the traffic arriving at our website and to determine which are the most popular routes (e.g. direct, search engine search, email link).