Privacy Policy | Jelson Homes

Privacy Notice

Introduction

Maintaining the security of your data is a priority of Jelson Limited, and we are committed to respect your privacy rights. We undertake to handle your data fairly and legally at all times and we are also dedicated to being transparent about what data we collect from you and we may use such data.

This privacy notice aims to explain the types of personal data Jelson Limited may collect about you when you interact with us whether you visit our developments, offices, use your mobile device or go on line. It also aims to explain how we will process, share and keep your data.

We hope this will answer any questions you have, but if you still have any questions, please get in touch with us.

As we may need to update this notice from time to time, we will update you if there are any significant changes, however please feel free to check this notice as you wish from time to time.

Who is Jelson Limited

Jelson Limited is a registered company in England and Wales (referred to as Jelson Limited “we” or “us” or “our”) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and law. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal data.

Jelson Limited is also registered on the Information Commissioner's Register of Data Controllers.

Why do we collect your personal data

We may collect and process your personal data for a number of reasons. These reasons include:

so that we may comply with any legal obligation we have;
in order to comply with our duties and exercising our rights under a contract with you;
the pursuit of our legitimate interests (as set out below); or
where you have consented to the processing.

This includes, but is not limited to, information you (or a joint purchaser and/or owner) provides:

when you/they contact us in person, on our website, over the telephone, by e-mail or by post;
at the time of reserving a property to purchase from us;
at the time of purchasing options and extras from us;
during the course of purchasing a property from us and/or selling a property to us in part exchange;
when you apply for a job vacancy with us.

Our legitimate interests

The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Jelson Limited, including:

selling and supplying our homes and services;
protecting customers, employees and other individuals and maintaining their health, safety and welfare;
promoting, marketing and advertising our products and services;
sending promotional communications which are relevant and tailored to individual customers;
understanding our customers’ behaviour, activities, preferences and needs;
improving existing products and service and developing new products and services;
complying with our legal and regulatory obligations;
preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
handling customer contacts, queries or disputes;
protecting Jelson Limited, its employees and customers, by taking appropriate legal action against third-parties who have committed criminal acts or are in breach of legal obligations to Jelson Limited; and
fulfilling our duties to our customers, employees, shareholders and other stakeholders.

The purposes and reasons for processing your personal data

We take your privacy very seriously and will never disclose or share your personal data without your knowledge, unless we are required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Unless we notify you, we will not process your personal data outside of the European Economic Area (EEA), as it is currently defined.

Detailed below are examples of when we would collect, process and in some cases share, your personal data:

to ensure that content from our website is presented in the most effective manner for you and for your computer/device;
to verify your identity;
to process job applications;
to process and manage your purchase of a property from us and provide after sales services where applicable;
to carry out our obligations arising from any contracts entered into between you and us, including for example your purchase of a property and/or options and extras from us and (if applicable) our purchase of your existing property in part exchange;
to facilitate the provision of warranties with a property purchased from us;
to monitor customer satisfaction (both on our own behalf and/or for the National House Building Council) including processing customer satisfaction surveys;
to notify utility suppliers and local authorities about your new property and about any property we have purchased from you in part exchange;
to provide you with information, products or services that you request from us;
to notify you about changes to our services; and/or
to contact you about new developments and house types which may meet your needs. If you have not yet reserved a property with us we will contact you in this way only if you have consented to us using your personal data in this way and that you want to receive this information from us.

Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time.

The use of protective and pre-emptive safety features

We use CCTV on various sites, primarily construction sites and offices, for the safety of and prevention of any crimes committed against our staff, our customers, our equipment and our properties, not for other monitoring purposes.

We provide staff with the option to wear enhanced safety items whilst on our sites which monitor them to increase their safety and to prevent crime, not for other monitoring purposes.

In the event of any criminal investigations, we may be required by law, to share the data captured with the relevant authorities.

How long will we keep your data

We only ever retain personal information for as long as is necessary and we have retention policies in place to meet these obligations. We are required under some laws or regulations to retain your personal data for a set period of time for example, the maximum legally obliged retention period for certain health and safety related matters is 40 years. Where there is no legal obligation, for example around direct marketing information, we will hold your data for 2 years, unless you opt out within this time.

Some specific areas include, but are not limited to:

Health & Safety related matters – up to 40 years
Property purchases and related matters – up to 15 years
Direct marketing – up to 2 years
Other data will be held for up to 6 years in line with the statute of limitations

How we will share your data

We do not share or disclosure any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

We use trusted third-parties to provide the below services and business functions, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

We may disclose your information to third parties if:

we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or
in order to apply or enforce our contracts with you; or
to protect our rights, property, or our safety and/or the safety of our customers, or others.

We may also disclose your information to our suppliers and contractors to provide information to you on our behalf and/or in order to fulfil our contracts with you.

We will share your personal information with suppliers of services in respect of:

any property you reserve from us;
the sale of the property and/or the purchase of your existing property in part exchange.

These third parties may include:

estate and managing agents,
financial and legal advisors, and
any relevant mortgage provider;
the National House Building Council and similar organisations,
utility and service providers, and
local authorities.

We will share your information with relevant government agencies to assist you to participate in any government schemes in which you have indicated you wish to take part.

Social media and marketing

We try to ensure that our communications are as effective and relevant as possible so that we make the best use of the money we spend on them.

On occasion, we will use information you have given us directly, to tailor our communications with you about our future activities, in your preferred communications method or via social media. We will also use information about how you use our website or interact with our emails so we can make them more effective (please refer to the Cookie Policy for more details).

We will also, on occasion, use the information you provide us to target our digital and social media advertising effectively. This could include securely providing contact details such as your name and email address to digital advertising networks or social media companies such as Facebook, Google and Twitter. For example, we may use your information to enable us to display adverts to you, or to prospective customers who have similar characteristics to you. Any information we share with social media companies will be shared in an encrypted format and will not be used for their own purposes

If you would prefer we didn’t use your information to provide you with marketing materials in any of the ways listed above, then you have the right to tell us to stop and can do so by getting in touch with us using the details in the “Further details” section of this notice.

You may still see adverts relating to Jelson Limited, even after you have asked us not to use your information for targeted digital advertising, because the social media site or advertising network may select you based on information they hold, such as your age and location, or websites you have visited, without using information that has been provided by us. You can control the kind of advertising which you see through the relevant social media sites directly.

What are your rights over your personal data

You have the right to access any personal information that we process about you and to request information about:

What personal data we hold about you.
The purposes of the processing.
The categories of personal data concerned.
The recipients to whom the personal data has/will be disclosed to.
How long we intend to store your personal data for.
If we did not collect the data directly from you, information about the source.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

If you would like your personal data to be removed or the use to be amended, you have the right to request:

your personal data to be erased (deleted) from our records;
the use / processing of your personal data to be restricted in accordance with data protection laws;
to opt out of any direct marketing from us (this can be done in a number of ways and will depend on the marketing you are receiving. Please see the marketing material for how to unsubscribe);
to be informed about any automated decision-making that we use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

We will inform you if your request is possible under current regulations and inform you to what extent your request has been processed. Where we are under legal obligation to retain your information, we will clarify the requirements around the extent of data as well as the duration we will continue to hold your personal data.

If you would like to make a request around the processing of your personal data, please contact us at HR@jelson.co.uk

If you wish to buy a house from us, or work with us

You are not obligated to provide your personal information to us however, as this information is required for us to provide you with our services, we will not be able to offer our products or services without it.

As a customer or potential customer, your personal data is required as part of the reservation process and to complete the contract for sale.
As a new employee, whether permanent or contract, your personal data is required to process your application and complete the contract of employment.

Further details, questions, or complaints

We hope we have provided you with plenty of information around the processing of your personal data that we undertake and the rights you have over it, however if you have any additional questions or would like more details around any of the points listed above, please contact:

Head of Customer Service
Jelson Limited
370 Loughborough Road
Leicester
LE4 5PR

Email: HR@jelson.co.uk

Lodging a Complaint

If you are not happy with this notice, believe we have processed your data in an unfair or unjust way or are non-compliant with the relevant data protection laws and you wish to raise a complaint, please contact us and we will carefully consider your complaint and respond to you. You also have the right to lodge a complaint with the supervisory authority (the Information Commissioners Office).

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745

Website Terms

Disclaimer: The copyright and other intellectual property rights in this website belong to Jelson Limited or its subsidiaries and associated companies. Users are granted a limited licence to copy its content only for purposes directly connected with browsing it (e.g. loading it into a temporary cache).

NOTHING IN THIS WEBSITE IS INTENDED TO BE A REPRESENTATION OR WARRANTY AND JELSON LIMITED EXCLUDES LIABILITY TO THE FULL EXTENT PERMITTED BY LAW FOR ANY LOSS OR DAMAGE ARISING IN ANY WAY FROM THE CONTENTS OF THIS SITE.

Jelson Limited has taken all reasonable care in the preparation of information displayed on this website to ensure that it is accurate but it is intended for guidance only and visitors to the website should always verify information contained therein before placing any reliance on it.

The developments, house types, buildings and other structures depicted are for illustrative purposes only. Prices, designs, materials and layouts vary from plot to plot and are also liable to change without notice. Nothing in this site shall constitute a representation or offer of any kind or an invitation to subscribe for the purchase of securities in Jelson Limited. Jelson Limited has no control over the sites to which it links and only includes such links for users' convenience. Jelson Limited does not endorse the companies to which it links or make any representations about the websites to which it links.

Cookies

What Is A Cookie?

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn't use cookies, it will think you are a new visitor every time you move to a new page on the site - for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.

Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites that run content on the page you are viewing (‘third party cookies’).

What is in a cookie?

A cookie is a simple text file that is stored on your computer or mobile device by a website's server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what's in your shopping basket.

What to do if you don't want cookies to be set

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.

Cookie Settings

If you don't want to receive certain categories of cookies on this website, you can change your cookie settings via your browser; your browser help function will tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of desktop browsers.

Note: This website does work without cookies, but you will lose some features and functionality if you choose to disable cookies. By continuing to use this site you are agreeing to the terms of this notice and our use of cookies.

Cookie Name	What does it do?
XSRF-TOKEN	This cookie is set by Laravel, the platform our website is built on. The cookie is used for security purposes.
laravel_session	Laravel uses laravel_session to identify a session instance for a user.
cookie-opt-in	Used to understand the consent for the usage of cookies on the website.
_fbp	This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
ict_0	This cookie is set by Infinity, it contains third party tracking and number replacement source cache.
ict_master	This cookie is set by Infinity to store the unique Visitor Reference.
__zlcmid	This cookie is set by Zendesk to store visitor's ID for widget's authentication.
_ga	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gid	This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.
_gat_UA-20261682-1	This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
1P_JAR* NID*	Google uses these cookies, based on recent searches and interactions, to customise ads on Google websites. These are also included in a necessary feature (reCAPTCHA).
_GRECAPTCHA	This cookie is used for verification purposes when submitting an enquiry which uses reCAPTCHA. It is provided by Google. *Installed by reCAPTCHA
_Secure-*	Used for security purposes to store digitally signed and encrypted records of a user’s Google account ID and most recent sign-in time which allows Google to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorised parties. This can also be used for targeting purposes to show relevant & personalised ad content.
CONSENT	Used to store Google Network advertising preferences for use in targeted advertising
ANID IDE FLC APISID SAPISID IDE	Used by for targeting purposes to build a profile of the website visitor's interests in order to show relevant & personalised Google advertising

Third party cookies

Some of our pages feature content from other providers. We don't have control over the cookie policies of these providers, but you can view them below and control your preferences via https://optout.networkadvertising.org/

Provider

YouTube

Google Maps

Facebook

Google

Matterport

Vimeo

Zendesk

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