At Jelson Homes, we understand that buying a new home is a big commitment and we’re here to match that with dedicated customer care every step of the way. We’re proud of our reputation for customer satisfaction and are consistently ranked in the top five of NHBC customer satisfaction surveys.
Our new home customer support doesn’t end when you receive the keys, it begins the moment you reserve your home and continues well after you move in.
Before completion, you’ll receive regular progress updates to help you plan and manage your move with confidence.
When your home is ready, our dedicated Customer Care Manager will guide you through the features of your new home, ensuring you understand everything from heating controls to maintenance tips.
Six months after you move in, we’ll follow up to make sure you’re still happy with your home’s finish and quality. If anything needs attention and is covered under your NHBC warranty, our customer care team will resolve it quickly and professionally.
To give you piece of mind, every Jelson home comes with a two-year guarantee under the Buildmark Warranty.
If you’re within the two-year warranty period, there are two simple ways to raise a customer care enquiry:
Once you’ve submitted your enquiry, as part of our new build aftercare service, our customer care team will raise a support ticket. If further details or a phone conversation are needed, we’ll be in touch to help resolve your issue quickly.
At Jelson Homes, we are committed to building quality homes and providing an excellent service. However, if something doesn’t meet your expectations, we’re here to resolve it in a clear, transparent, and timely manner with our complaints process.
If you haven’t yet completed your purchase, please direct any concerns to the sales team at your development.
If you’ve already moved in, please contact our Customer Complaints Team via email at customercomplaints@jelson.co.uk.
We’ll acknowledge your complaint within five working days, and our aim is to provide a full response within 10 working days.
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT.
Meridian Mortgages work independently from Jelson Homes. Jelson Homes does not engage in financial services activity and is not responsible for any information or advice provided to
you by Meridian Mortgages or any other mortgage advisor.
Images and floorplans shown are used for illustrative purposes only and are representative only, some images may be computer generated. They may not be the same as the actual home you purchase, the specification may differ and may include optional upgrades and extras at an additional cost. Individual home features such as windows, brick, carpets, paint and other material colours may vary and also the specification of fittings may vary. Furnishings and furniture are not included. Please check with our sales advisers for details of the exact specification available for each type of home and the associated prices.
Site layouts are intended for illustrative purposes only, and may be subject to change. Trees, planting and public open space shown are indicative, actual numbers and positions may vary. The dimensions shown are approximate and the precise measurements may vary. The prices shown are correct at the time of being published but are subject to change without prior notice.
A number of homes on our developments are designated as affordable homes in accordance with the requirements of the section 106 planning agreement. These are specifically shown on the site plan in grey, these affordable rent or shared ownership properties are marked to make it clear that they are not available for general sale. The location of affordable homes is indicative only. The remaining homes on the development are available for open market sale (including multi-unit sales) to purchasers, who could be private individuals or another type of purchaser (for example local authorities, housing associations or other commercial landlords), and, therefore, the mix of tenures on a development may change.